California Workers’ Compensation Consultant

Company:

Marsh Risk

Description:

California Workers’ Compensation Consultant

Location: California Marsh Office (San Francisco, Los Angeles, Irvine)– Hybrid (3 days/week in office)

Position Summary: We are hiring a California Workers’ Compensation Consultant to join Marsh’s Claims Consulting Practice. This hybrid role (three days per week in-office) role blends deep technical mastery of California workers’ compensation law and claims practices with a consultative, outcomes-focused mindset.  This position focuses on evaluating CA workers’ compensation claims, identifying and driving practical solutions, and improving claim and program performance. As a seasoned individual contributor, you’ll work independently to assess high-exposure, complex and litigated California Workers’ Compensation claims, collaborate with internal and external stakeholders, and help deliver measurable improvements and claim outcomes for clients.

What will you do?

• Evaluate individual CA workers’ compensation claims, including complex and litigated matters, to identify root causes and improvement opportunities.

• Lead strategy discussions and action planning with claim adjusters, TPAs, carriers, and client stakeholders to move claims to timely resolution.

• Develop client-ready deliverables (reports, executive summaries, presentations, and recommendations) that clearly articulate findings, expected impact, and next steps.

• Create and manage workplans for engagements or workstreams, track milestones, and ensure deliverable quality and compliance with practice standards.

• Support implementation activities as needed (process redesign, KPI definition, settlement strategy, pilot testing, and change management).

• Conduct audits and compare actual claim performance against industry best practices and client expectations.

• Collaborate with practice leadership and cross-functional Marsh teams to escalate risks, align priorities, and surface opportunities to expand services.

• Maintain continuous knowledge of CA jurisdictional laws, claims lifecycle best practices, and market trends to inform recommendations.

• Contribute to knowledge management by documenting methodologies, templates, and lessons learned.

What can you expect?

• High-impact, varied work addressing complex client claim programs in a fast-paced consulting environment.

• Regular interaction with claim adjusters, mid-level client leaders, and opportunity for exposure to senior client stakeholders.

• Collaborative environment with a diverse internal team of consultants, practice leaders, and Marsh distribution partners.

• Professional development through challenging engagements, mentoring opportunities, and knowledge sharing.

• A hybrid working model that balances in-office collaboration with remote-focused analysis and client work.

What’s in it for you?

• Work for a recognized global brand serving leading commercial clients.

• Opportunity to shape claims outcomes and influence client programs nationwide.

• Career growth opportunities within Marsh’s Claims Consulting Practice and broader firm.

• Inclusive culture with Employee Resource Groups, mentoring, and internal mobility.

• Competitive compensation and a comprehensive benefits package beginning Day 1 (medical, dental, vision, disability, life insurance), plus retirement contributions and match after one year.

• Flexible work arrangements and learning & development support, including tuition reimbursement and employee stock purchase participation.

We will count on you to:

• Collaborate effectively with TPAs, carriers, claim administrators, and clients to achieve efficient, compliant claim resolutions.

• Use strong problem-solving skills to identify pivotal issues and recommend pragmatic strategies that move claims to resolution.

• Lead case-level strategy conversations with adjusters, TPAs, carriers, defense counsel, and clients.

• Own the quality of assigned deliverables and ensure work meets the practice’s standards for accuracy, clarity, and impact.

• Apply advanced knowledge of claims, insurance, and risk management trends to generate actionable insights for clients.

• Challenge existing practices and propose innovative, evidence-based solutions that improve quality, compliance, and performance.

• Communicate findings clearly and persuasively to both operational and management-level audiences.

• Support teammates by sharing expertise, contributing to process improvements, and mentoring less-experienced colleagues.

What you need to have?

• BA/BS degree in a relevant field or equivalent insurance/claims experience.

• Minimum of 5 years’ significant experience handling California Workers’ Compensation claims, including complex and litigated files in both Insured and Self-Insured environments.

• Demonstrated expertise with CA jurisdictional laws, claims processes, and resolution mechanisms.

• Experience in claim management strategies that promote early resolution and effective settlements.

• Proficient analytical skills and experience preparing client-facing reports and presentations.

• Excellent verbal and written communication skills with demonstrated ability to influence claim outcomes through clear recommendations.

• Comfort with Microsoft Office (Excel, PowerPoint, Word) and common RMIS or claims systems; willingness to travel as required.

What makes you stand out?

• Proven deductive reasoning and experience evaluating challenging claim situations to craft successful solutions.

• Hands-on RMIS or claims system experience as an end user.

• Prior leadership experience (2+ years) in a Team Lead, Account Services, or supervisory role with a carrier, TPA, or self-insured employer.

• Practical experience with both insured and self-insured claim administration and regulatory requirements.

• Track record of delivering results in fast-paced environments and managing competing priorities.

• Ability to present complex concepts visually and verbally to senior leaders using Excel and PowerPoint.

• A commitment to professional excellence and specialized expertise in the California workers’ compensation industry with industry recognized designations and certifications such as SIP, WCCA, CWCP, AIC, ARM

What success looks like

• Clear, actionable case recommendations that move claims to timely, defensible resolution.

• Quantified improvements on the claims you touch (reduced exposure, shorter lifecycle, successful settlements).

• Positive working relationships with adjusters, TPAs, defense counsel, and client stakeholders who rely on your California expertise.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $92,500 to $197,100.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.