Sales Compensation Governance Manager
ZillowAbout the team
The ASA (Agent Software and Advertising) organization at Zillow creates value for real estate professionals through our marketing, sales and productivity offerings. The team’s primary focus is the development and promotion of our Showcase and Premier Agent buyer leads products. We work closely with real estate professionals to ensure their successful adoption and utilization of our solutions that drive the growth of their businesses.The Department:
The ASA Sales Operations team comprises 5 main pillars: Planning & Insights, Sales Strategy, Systems, Governance, and Enablement. Together these 5 pillars have a core priority to Accelerate Sales Productivity by executing the right annual strategy, sales segmentation, compensation levers, quotas, capacity & performance management plan, systems that drive automation and governance rules. This role directly contributes to setting the right compensation levers, the optimal quota and target deployment, defines capacity plans and guides performance management guidelines.
About the role
Zillow is looking for an analytical problem solver with strong business acumen to join our Sales Operations - Sales Governance and Support Team.. You will be involved in a number of projects including data validation, discrepancy investigation, compensation auditing, and escalation resolution.You will work in collaboration with our Frontline Enterprise Technology (FET) and Systems teams and report directly to our Senior Manager of Sales Governance. You will be primarily responsible for creating and enforcing compensation protocols and processes across the ASA sales org.
What you’ll do:
Validate sales compensation data and investigate discrepancies.
Develop and implement a comprehensive audit suite for sales representatives' books of business and compensation.
Resolve compensation inquiries and escalations, ensuring timely and accurate resolution.
Generate and modify Google Sheet/Excel files to support compensation processes and reporting.
Document existing and newly established standard operating procedures for the complete product suite.
Manage dispute resolution pertaining to issues affecting representative compensation.
Collaborate with the Field Enablement Team (FET) and Systems teams to address issues related to Salesforce opportunities and compensation.
Advocate for business line rules to ensure consistent and equitable policies across the sales organization.
Complete monthly audit suite aimed at ensuring accuracy across multiple business systems
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
Candidates that meet most of the criteria below are strongly encouraged to apply:
Demonstrated analytical and problem-solving abilities.
Strong knowledge of Salesforce opportunity management in relation to compensation
Proficient in Excel with experience in data validation.
Prior experience in compensation administration, auditing, or sales operations is advantageous.
Capable of documenting and enhancing processes.
Excellent communication and cross-functional collaboration capabilities.
Qualifications:
2+ years of relevant experience (preferably in a sales compensation support role) including extensive Salesforce knowledge and Excel proficiency
Proven experience in Business and/or Sales Operations
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.