Workers' Compensation Manager

ABOUT ROCK FORCE

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.

Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.

Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.

Join us as we head into one of the most exciting eras in the live entertainment industry!

JOB DESCRIPTION

The Workers' Compensation Manager oversees and administers the workers' compensation program for a national live entertainment labor company supporting both union and non-union workforces. This role ensures compliant, consistent, and cost-effective claim management across multiple states, collective bargaining agreements (CBAs), and client environments. The Manager partners closely with Operations, Safety, Payroll, Legal, and union representatives while maintaining neutrality, regulatory integrity, and appropriate separation of duties.

Key Responsibilities

Union & Non-Union Claims Administration

• Manage the full life cycle of workers' compensation claims for union-represented and non-union employees, from injury intake through claim closure.
• Serve as the primary liaison with insurance carriers, TPAs, brokers, legal counsel, and-when appropriate-union business agents or stewards, ensuring consistent communication and documentation.
• Ensure claims handling aligns with contractual requirements while remaining compliant with applicable state workers' compensation laws.

Multi-State & Event-Based Compliance

• Oversee compliance with multi-state workers' compensation regulations and other state requirements for touring crews and multi-jurisdictional work.
• Manage claims arising from live events, load-ins/load-outs, rigging, staging, forklifts, truss builds, and touring operations.
• Ensure accurate injury reporting and jurisdictional filings across multiple EINs, clients, and venues.

Return-to-Work & Modified Duty Programs

• Design and administer return-to-work and modified duty programs applicable to both union and non-union roles, consistent with CBAs and operational realities.
• Coordinate with Operations, Safety, and HR to identify appropriate transitional work assignments without violating contract language or safety requirements.
• Monitor medical restrictions, lost-time claims, and ADA considerations in partnership with HR and Legal.

Labor Relations & Stakeholder Partnership

• Act as a neutral, knowledgeable partner in workers' compensation matters involving union-represented employees.
• Participate in labor-management discussions related to injury trends, safety concerns, and claim resolution, as appropriate.
• Support grievance avoidance by ensuring consistent, well-documented, and contract-compliant claim practices.

Risk Management & Cost Containment

• Analyze loss runs, claim frequency, severity, and cost drivers across union and non-union populations.
• Partner with Safety leadership to identify systemic risks and recommend targeted prevention strategies specific to live entertainment labor.
• Support experience modification factor (EMR) management and long-term risk reduction initiatives.

Training & Education

• Train supervisors, crew leads, and managers-both union and non-union-on injury reporting procedures, documentation standards, and post-incident expectations.
• Provide guidance on how workers' compensation intersects with CBAs, safety rules, and company policies.

Reporting & Executive Insights

• Prepare regular reports and dashboards for leadership on claim volume, costs, lost-time days, and trends by union/non-union status, market, tour, or client.
• Deliver actionable insights to support budgeting, forecasting, and strategic labor planning.

Qualifications

Education & Experience

• Bachelor's degree in Risk Management, Business, Safety, or related field preferred.
• 5+ years of workers' compensation or claims management experience, including experience supporting unionized workforces.
• Demonstrated success managing multi-state claims.
• Experience in live events, construction, logistics, warehousing, or similarly high-risk labor environments strongly preferred.

Skills & Knowledge

• Strong working knowledge of workers' compensation laws and medical management dynamics.
• Excellent communication and relationship-management skills with union partners, operations leaders, and external vendors.
• High level of discretion, objectivity, and professionalism.
• Proficiency with claims systems, HRIS platforms, and Excel-based analytics.

Preferred Certifications

• ARM, CRIS, CPCU, or similar risk/claims certification.
• OSHA or safety-related training a plus.

Location:

Nashville, TN

WHY ROCKFORCE

We don't just staff events - we build careers. RockForce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:

• Competitive Wages
• Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.
• Opportunities for professional development and advancement

This commitment makes RockForce an employer of choice in the live event industry.

LET'S BUILD SOMETHING TOGETHER!

RockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.