Occupational Safety and Workers' Compensation Analyst

POSITION SUMMARY:

This Workers’ Compensation Analyst is responsible for administering processes, data management, customer service, and problem-solving to maintain data integrity and compliance for the City’s workers' compensation program.

• Coordinates a variety of administrative activities related to workers’ compensation and safety issues and works with the divisions to analyze and resolve BWC and safety issues.
  1. Weekly reporting and contact with the divisions on new claims, and existing work statuses (off work, restricted duty, releases to full duty, etc.).
  2. Compilation and dissemination of all paperwork regarding claim investigation and processing with the divisions, BWC, MCO, and PPS.
  3. Manage all faxes, emails, and mail regarding BWC claims. 
  4. Works closely with the divisions/departments on any safety issues brought to the attention of HR and ensure questions/issues are addressed appropriately and with a resolution agreeable to all parties. 
  5. Ensures daily return of all phone calls and emails within a 24-hour time frame.
  6. Handles complaints regarding BWC claim issues and/or forwards the same if they cannot be fully adjudicated at the department level.
• Makes presentations and submits recommendations for program improvements and enhancements.
  1. Attends safety meetings at DPU and submits recommendations and provides updates on new initiatives regarding safety, equipment, etc. 
  2. Attends meetings with payroll clerks on BWC injury packet/paperwork and requests for return of time, and other BWC claim issues.
• Recommends modifications and implementation of work methods or systems to improve productivity or reduce costs of service.
  1. Works extensively with divisions and departments to provide proper and timely claims reporting practices and procedures to ensure accurate claim reporting and data.
  2. Works closely with the Law Department on cancer presumption claims, secures commitment from outside counsel regarding representation matters, ensures filing deadlines are monitored, and coordinates the administrative process and the transition to the court filings.
  3. Enforcement of standard reporting on a timely basis by all divisions/departments to include weekly updates of new injuries, time off, restricted work, etc. 
• Prepares reports, correspondence, and related materials to document work.
• Completes all required BWC/PERRP forms, BLS surveys, hearing preparation, and follow-up with the litigation team.
• Completes requests from the law department on claims filed into LCCPC to include interrogatories, copies, file review, etc. 
• Assists in the development of program goals and objectives.
  1. Have discussed outstanding issues about ongoing BWC claims and employees still on the active list and/or employed once BWC benefits have been exhausted or reached permanency. Manages and monitors outstanding issues about ongoing BWC claims and employees still on active employment lists and/or employed once BWC benefits have been exhausted or reached permanency.
  2. Reviews claims for possible settlement.
  3. Provides information to finance for budget considerations.
• Attends various meetings related to PERRP/and investigation follow-up and reporting.
• Ensures that any updates regarding Cancer presumption and the proposed legislation regarding PTSD for first responders are disseminated to the dept/administration.
• Works closely with vendors to ensure policies and procedures for handling our injured employees are being followed as agreed upon.
• Meet with vendors on safety PPE available and ensure same is provided to the employees as mandated in the contracts.
• Attends monthly seminars/programs to fulfill requirements for BWC safety rebate which reduces COT BWC costs.
• Creates reports from SAP databases.
• Obtains information with help from staff on employee numbers, status, etc.
• Reviews and updates vendor information with purchasing.
• Compiles and analyzes invoices.
• Reviews and processes or forwards appropriate invoices for payment regarding worker’s compensation claim processing.
• HR liaison to all city departments/divisions to improve the BWC claim investigation and review process to move toward proper filing and efficient documentation of all claim information. 
• Performs other related duties as required. 

• Ohio workers' compensation laws, HIPAA laws, FMLA and ADA leave of absence requirements, and other applicable leave laws, rules, policies, and procedures.
• Human anatomy and medical terminology.
• Related regulatory compliance and reporting requirements. 
• Health and safety programs.
• Occupational Safety and Health Administration (OSHA) rules and regulations/Ohio BWC PERRP.
• Safety and accident investigation, including safety training.

• Written and oral communication.
• Public speaking.
• Microsoft Office products including Word, Excel, and Outlook.
• Identifying and producing innovative ideas and thinking strategically.
• Promoting best practices.
• Meeting and exceeding customer/client needs and satisfaction.
• Providing others with a clear direction, and motivation, and empowering subordinate staff.
• Persuading, convincing, and negotiating.
• Showing respect for the views and contributions of other team members and reconciling conflict.
• Skill in effectively managing multiple vendors.
• Creating and managing budgets.

• Professionally handle confidential material and associated issues.
• Work effectively within a team environment.
• Problem solve and initiate resolution to problems.
• Read, analyze and interpret business periodicals, professional journals, or governmental regulations.
• Write reports, business correspondence, and procedure manuals.
• Effectively present information and respond to questions from government officials, management, union leaders, and employees.
• Analyze complex information and applies expertise to produce high-quality work products.
• Take responsibility for actions, projects, and people.
• Make quick, clear decisions which may include tough choices, after considering risks. 

• Graduation from an accredited college or university with an Associate's Degree in Business Management Technology, Environmental Control/Protection Technology, or a closely related area. 
• Four (4) years of experience in a loss control program that required knowledge of Occupational Safety and Health Administration (OSHA) rules and regulations and which included safety and accident investigation, safety training OR two (2) years in the administration of a Workers' Compensation Program or closely related OR four (4) years of professional experience in processing and reviewing information and/or documents related to HIPAA laws, FMLA, ADA, and leaves of absence requirements, including some knowledge of compliance and/or reporting.
• A Bachelor's Degree in Industrial Hygiene or one of the aforementioned areas may be substituted for one (1) year of non-Workers' Compensation experience.

• Two (2) or more years of experience in employee training, development, and education is preferred.