Workers' Compensation Specialist

Create impact as a Workers' Compensation Specialist

 For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Join a growing business and make a real difference! We’re seeking a Workers' Compensation Consultant to join our high-energy team based in Nipaluna (Hobart).

What You’ll Do 

This is a dynamic role focused on injury management and supporting the optimal return to health for injured workers. You’ll work with diverse stakeholders, respond to calls, and provide expert guidance while delivering exceptional customer service.

Enjoy flexibility with a hybrid work model.

We’re looking for people who bring energy, empathy, and a customer-first mindset. You’ll thrive in this role if you have:

• A passion for customer service
• Resilience and empathy
• Strong communication skills
• Ability to multitask in a fast-paced environment

What You’ll Bring

You’re agile, adaptable, and ready to make an impact. Ideally, you’ll bring:

• Confident phone skills and the ability to resolve customer enquiries
• A resilient and empathetic approach to customer interactions
• A customer-centric mindset and strong interpersonal skills
• Proficiency in navigating multiple computer systems

What We Offer

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.
*employment type eligibility criteria apply


Adjustments and Support
 
If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.